Customer Service Experience

The Customer Service Experience

We care about your reputation and your customers, like our own!

Quality customer care is essential. Our team understands how crucial long term customer relationships are. After all, we have many of our own! Trusting a Partner to follow through on positive customer service is important for the success of your company.

That’s why UMG’s approach toward quality customer care is second to none. Our world class operation applied the most ethical and compliant practices and quality methodologies. The world has multiple communication vehicles and your customers will always be able to reach us for any reason through multiple vehicles to meet their lifestyle.

Your customers can expect the following from UMG:

• Clear, upfront notice of pricing before and during the trial period
• No-hassle cancellation procedures
• Online customer service sites to assist in ease of product use and cancellation
• A liberal refund policy
• Mailed membership fulfillment kits outlining how to use the product
• Email confirmations of enrollment with offer details and cancellation details
• Responsive service through 100% U.S. owned customer service centers
• 100% call recording allowing UMG to monitor the call quality
• Quality control real time scoring and evaluation of UMG's customer service representatives to improve call quality

UMG will create satisfied customers for our Partners and will enhance their extremely important brand experience. To learn more about UMG’s world class customer service approaches, contact us today.